Your privacy is our responsibility

gaya9 is a trusted online gaming and betting platform operated for users in Bangladesh. We place the highest importance on the privacy of our members and are committed to ensuring the protection of their personal information.

This privacy policy ("Policy") explains how gaya9 collects, uses, stores, and discloses your information. This policy applies to all services provided through our website, mobile site, and other digital services.

You are requested to read this policy carefully before registering on our platform. If you do not agree with the terms set out in this policy, please refrain from using our services. If you have any questions, please contact our support team.

2.1 Information provided directly by you

When you create an account on gaya9 or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Mobile banking account details (bKash, Nagad, Rocket, or Upay — for deposits and withdrawals)
• Documents provided for identity verification (e.g., national ID card, passport)
• Contact address
• Information provided during support or complaints

2.2 Automatically collected information

When you use our website or services, certain information may be collected automatically:

• IP address and device information
• Browser type and version
• Page visits and navigation data (log files)
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history
• Session duration and usage patterns

2.3 Information received from third parties

In some cases, information may be verified through trusted third-party service providers for the purpose of identity verification or fraud prevention. This is always carried out on a legal basis and in compliance with required security standards.

gaya9 uses your information only for the following purposes:

• Account management: Creating, verifying, and securing your account.
• Transaction processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: Resolving issues through live chat or email.
• Age verification: Ensuring services are provided only to those aged 21 and above.
• Fraud prevention: Detecting and preventing suspicious activity.
• Responsible gaming: Monitoring user behaviour to help prevent problematic patterns.
• Service improvement: Analysing usage data to improve the overall experience.
• Legal obligations: Complying with applicable legal requirements.

3.1 Marketing communications

If you give your consent, we may contact you by email or message about new offers, bonuses, and services from gaya9. You can opt out of these communications at any time. Withdrawing this consent will have no effect on your core account services.

4.1 What are cookies

Cookies are small text files stored on your device when you visit a website. gaya9 uses cookies to improve your browsing experience and ensure the functionality of the platform.

4.2 Types of cookies we use

• Essential cookies: Required to maintain login sessions and for security.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Collect anonymous data to understand how the platform is used.

Cookies can be disabled from your browser settings, though this may limit the functionality of some services.

gaya9 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology partners: Trusted service providers that assist in operating the platform — who are bound to uphold our privacy standards.
• Legal requirements: In response to a court order or a lawful request from a law enforcement authority.
• Fraud prevention: With authorities engaged in anti-fraud and anti-money laundering activities.
• Business transfer: In the event of a sale or merger of any part of gaya9, the acquiring party will be bound by the same privacy obligations.

6.1 Technical security

gaya9 adopts industry-standard technical measures to protect your data. All data is transferred using SSL (Secure Socket Layer) encryption technology. Sensitive financial information is stored in encrypted form and is protected from unauthorised access.

6.2 Organisational security

Only authorised personnel can access your personal information, and they are bound by strict confidentiality agreements. Regular security assessments and audits are conducted.

6.3 Limitations

While we take the highest security measures, it is not possible to guarantee complete security when transmitting data over the internet. You are also responsible for keeping your account password confidential and for ending your session after logging in on an unfamiliar device.

With respect to the information held in your gaya9 account, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances (though some data may need to be retained due to legal obligations).
• Right to restrict processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request your information in a readable format.
• Right to withdraw consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.
• Right to close account: You may request to close your account if you wish.

To exercise the above rights, email [email protected] or contact our support team via live chat. We will respond to your request as promptly as possible.

We retain your personal information only for as long as necessary. Even after an account is closed, certain information may be kept for a set period due to legal obligations, the need to maintain records of financial transactions, and the possibility of dispute resolution.

Records of financial transactions are generally retained for the period required under applicable law. Once the set retention period has passed, data is securely deleted or anonymised.

gaya9's services are intended only for those aged 21 and above. We never intentionally collect personal information from minors. An age verification process is followed at the time of registration.

If a parent or guardian becomes aware that a minor has provided information on our platform, please contact us immediately at [email protected]. We will arrange to delete the relevant information promptly.

Your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that data transfers take place through secure methods and that your information is handled in accordance with the protection standards described in this policy.

Adequate protection of data is ensured through appropriate agreements with third-party service providers.

gaya9 reserves the right to update this privacy policy from time to time. In the case of significant changes, we will notify you by email or through a notice on the platform.

Continued use of the platform after an updated policy is published will be taken as your agreement to the revised policy. We therefore advise you to review this page periodically.

Our platform uses services from game software providers, payment gateways, and other technology partners. These third parties have their own privacy policies which are outside our control.

gaya9 is not responsible for the privacy practices of these third parties or for the content they publish. We only work with trusted and reputable partners and contractually require them to uphold our privacy standards.

Information relating to gaming behaviour is used to support our responsible gaming programme. This includes identifying possible patterns of problematic gaming behaviour and providing assistance to users where needed.

To learn more about our responsible gaming policy, visit the Responsible Gaming page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live chat: 24/7 support is available through the live chat feature on our website.

Our data protection team will review your request as promptly as possible. Support is available in both Bengali and English.